Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Sarah & Michael Toronto, reachable via info@sarahmichaeltoronto.com.

By placing an order on our website, you confirm that you have read, understood, and agreed to these terms.

1. Applicability

These Terms & Conditions apply to every purchase, transaction, and agreement made through our website.

By placing an order, the customer agrees to be bound by these terms.

2. Product Information

We strive to describe all products accurately and provide up-to-date information.
However:

  • minor variations in colour, sizing, or details may occur,
  • typing errors or inaccuracies may unintentionally appear.

Sarah & Michael Toronto is not liable for such unintentional discrepancies.

3. Orders & Payments

  • Orders are processed only after full payment has been received.
  • Available payment methods may vary per region.
  • Customers are responsible for checking which payment options are supported in their location.
  • We reserve the right to cancel orders in case of suspected fraud or incorrect information.

4. Processing & Delivery

  • Processing time: 1–3 business days
  • Estimated shipping time: 3–7 business days (depending on region)
  • All orders are shipped directly from our fulfilment partner located in China.
  • Delivery times are estimates and may vary due to customs, carrier delays, or local processing.

Once an order has been shipped, it can no longer be modified or cancelled.

5. Returns & Cancellations

Our detailed return conditions are outlined in our Return Policy.
By placing an order, you acknowledge and agree to the terms stated in both the Return Policy and these Terms & Conditions.

Order cancellations are only possible before the order has been processed.
After processing or shipment, cancellations are no longer possible.

6. Liability

Sarah & Michael Toronto is not responsible for:

  • lost or stolen packages when the carrier’s tracking shows the order as delivered to the address provided by the customer,
  • orders shipped to an incorrect or incomplete address entered by the customer,
  • delays caused by customs, carriers, weather conditions, or other external factors.

Customers are responsible for providing accurate address and contact information.

7. Intellectual Property

All content on our website — including images, text, product descriptions, branding, and logos — is the exclusive property of Sarah & Michael Toronto and may not be copied, redistributed, or used without written permission.

Unauthorized use may result in legal action.

8. Complaints & Customer Support

Customers may submit written complaints or inquiries via:

Email: info@sarahmichaeltoronto.com

We strive to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by the laws of Canada, applicable to online commerce and consumer protection.

Any disputes shall be handled in accordance with Canadian legal standards.