Privacy Policy

This Privacy Policy applies to the services provided by Sarah & Michael Toronto, reachable via info@sarahmichaeltoronto.com. We respect your privacy and ensure that all personal information you provide to us is handled securely, confidentially, and in accordance with applicable Canadian privacy laws.

1. Information We Collect

We collect personal data that you provide when placing an order or creating an account, including:

  • Full name
  • Address details
  • Email address
  • Phone number
  • Payment information
  • IP address and device information
  • Activity on our website

2. How We Use Your Information

Your information is used solely for the following purposes:

  • Processing and shipping your orders
  • Providing customer service and support
  • Sending order updates, confirmations, and essential notifications
  • Improving our website, services, and customer experience
  • Preventing fraud and securing our platform

We do not sell or rent your data to third parties.

3. Sharing Your Information

We share your data only with third parties when necessary for:

  • Payment processing
  • Shipping and delivery services
  • Fraud detection
  • Legal compliance

These parties are required to handle your data responsibly and securely.

4. Data Retention

We store your personal data only as long as necessary for the purposes for which it was collected, or as required by Canadian law (such as tax or fraud-prevention regulations).

5. Cookies

Our website uses cookies to:

  • Improve website functionality
  • Analyze visitor behaviour
  • Support marketing and personalization

You may adjust your cookie preferences at any time through your browser settings.

6. Your Rights

Under Canadian privacy legislation, you have the right to:

  • Request access to your personal data
  • Request correction or deletion of your data
  • Object to the processing of your data
  • Request data portability

To exercise any of these rights, contact us at info@sarahmichaeltoronto.com.

7. Contact Information

For questions or concerns regarding this Privacy Policy, please contact:

Company Name: Sarah & Michael Toronto
Email: info@sarahmichaeltoronto.com
Customer Support Hours:
MON – FRI: 09:00 AM – 06:00 PM
SAT – SUN: 10:00 AM – 05:00 PM